Gaming is meant to be fun. www999 is committed to keeping it that way — with practical tools, clear guidance, and genuine support for every player across Bangladesh who needs it.
Every feature described below is available to all registered players at no cost and without any requirement to justify your reasons for using it.
www999 operates a zero-tolerance policy on underage gambling. All new accounts are subject to age verification as part of the KYC process. If you are under 18 years of age, you must not access, register on, or use the www999 platform in any capacity. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites.
Set a daily, weekly, or monthly cap on how much you deposit into your www999 account. Once a limit is active, it cannot be increased for at least 24 hours — giving you genuine cooling-off time before any change takes effect. Limits can be lowered instantly at any time.
Configure automatic on-screen reminders at intervals of 30, 60, or 90 minutes to alert you to how long you have been playing. Losing track of time is one of the most common early signs of problematic gaming behaviour, and this tool helps keep you aware.
Take a short break from gambling without closing your account permanently. www999 offers time-out periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account access is suspended and no deposits or bets can be placed.
If you feel that gambling is having a serious negative impact on your life, you can apply for self-exclusion from www999 for a minimum of six months. During self-exclusion your account is locked, all marketing communications are stopped, and you cannot re-register until the exclusion period ends.
Beyond deposit caps, www999 allows you to set a ceiling on net losses over a defined period. When your losses reach the limit you have set, no further bets can be placed until the period resets, regardless of your remaining account balance.
Our support team is available around the clock, seven days a week including Bangladeshi public holidays such as Eid, Durga Puja, and Victory Day. If you are concerned about your gambling habits, our trained staff can guide you to the appropriate responsible gaming tool or external help resource.
All responsible gaming controls on www999 are accessible directly from your account settings. No phone call is required — you can activate any tool instantly, at any time of day, including during live cricket matches and casino sessions. Here is how to get started.
If you encounter any difficulty activating a responsible gaming tool, or if you want support staff to apply a restriction on your behalf, contact us immediately using the support email displayed in the footer of this page. Requests submitted via email are treated with the highest priority and actioned within two hours.
Access your account using your registered mobile number and password. If you have forgotten your credentials, use the account recovery option on the login page to regain access before proceeding.
Once logged in, open your profile menu and select "Account Settings". The Responsible Gaming section is clearly labelled and located near the top of the settings panel for quick access.
Select from Deposit Limits, Loss Limits, Session Time Reminders, Time-Out, or Self-Exclusion. Each tool has a brief description and a simple configuration form. Choose the option that best suits your current needs.
Confirm your selection. Restrictions take effect immediately upon saving. For limit increases, a mandatory 24-hour cooling-off period applies before the change is processed, ensuring you have time to reconsider.
If at any stage you feel you need additional help beyond what the self-service tools offer, reach out to our support team directly. We are here to help — not to judge. Asking for help is the right move.
Problem gambling rarely announces itself clearly. Understanding the early warning signs is the first step toward regaining control. www999 encourages all players to reflect honestly on their habits.
Answer these questions honestly. If you respond "yes" to two or more, we strongly encourage you to use one of the responsible gaming tools available on www999 or to speak with our support team.
If gambling is causing you distress — whether financial, emotional, or personal — please do not wait. Reaching out is not a sign of weakness; it is the most important step you can take. The www999 responsible gaming support team is available 24 hours a day, every day of the year, including Eid and all Bangladeshi public holidays.
Send us a message with your registered mobile number and a brief description of your concern. All communications are treated with complete confidentiality. Our team will respond with appropriate tool recommendations or escalate your case to a specialist if required.
Support contact email:
[email protected]Please note: this email address is for text display only and is not a clickable link. Copy the address and paste it into your email client to send a message.
Keeping gambling enjoyable means keeping it in perspective. These guidelines reflect how www999 believes all players should approach their time on the platform.
Gambling on www999 — whether cricket betting, live casino, or slots — should be treated as a form of paid entertainment, much like attending a BPL match or a cinema. Never gamble with money you cannot afford to lose, and never view it as a reliable source of income.
Decide in advance the maximum amount in Taka (৳) you are comfortable spending in a session. Use the www999 deposit limit tool to enforce this budget automatically so that the decision is made when you are thinking clearly, not in the middle of a game.
Extended uninterrupted gaming sessions increase the risk of impulsive decisions. Use session time reminders to pause regularly, step away from the screen, and return only when you feel refreshed and in full control of your choices.
If you have reached your budget for the session, stop playing. Chasing losses — placing additional bets in an attempt to recover money already lost — is one of the most harmful patterns in gambling behaviour and almost always results in greater losses.
When gambling stays fun, everyone wins. Explore our games responsibly — cricket betting, live casino, and premium slots are all waiting. 18+ only. Play within your means.